Returns & Refunds Policy

Last Updated: March 2026

How Returns Work

When you click through to a retailer from SmartShop UK and make a purchase, you are buying directly from that retailer — not from us. Your contract of sale is with the retailer, and their returns and refund policy applies to your purchase.

To return or exchange a product, please contact the retailer you purchased from directly and follow their returns process.

Your Consumer Rights

Under the UK Consumer Rights Act 2015, you are entitled to a full refund within 30 days if a product is faulty, not as described, or not fit for purpose. For online purchases, the Consumer Contracts Regulations 2013 also give you a 14-day cooling-off period during which you can cancel and return most items without giving a reason.

These rights are between you and the retailer. SmartShop UK has no involvement in the transaction and cannot process refunds on a retailer's behalf.

Problems With a Purchase?

If you have an issue with a product you purchased after clicking through from SmartShop UK, please contact the retailer directly. You can usually find their customer service details on their website.

If you believe a retailer has misrepresented their prices or product information on our site, please contact us and we will investigate.

SmartShop UK Has No Returns Policy

Because we do not sell products, we do not have a returns or exchanges policy. We accept no liability for any products purchased through third-party retailers linked from our site.